Shop the available collections online or contact Facetelle if you would like help choosing a piece, confirming a specification or discussing a bespoke design.

Yes. Start with the bespoke guide or book an appointment to talk through your references, priorities and budget.

Review the diamond’s shape, dimensions, 4Cs, origin and grading report, as well as how it works with the setting. The Diamond Guide is a useful starting point.

A professional measurement is best. You can also measure the inside diameter of a ring that fits the intended finger and compare it with the Ring Size Guide.

Do not rely on rounding alone. Band width, profile, knuckle size and whether the ring will be stacked all affect fit. Send Facetelle your measurement and the design you are considering before ordering.

Measure a ring worn on the correct finger or ask someone they trust. Treat any estimate as a clue and tell Facetelle how it was obtained. See the Proposal Guide for discreet options.

Lead times depend on the piece, specification and destination. Facetelle does not currently have a published shipping policy in Shopify, so please contact the team for the current estimate before ordering to a fixed date.

Facetelle does not currently publish shipping rates or destinations in a customer-facing shipping policy. Ask the team to confirm the service, destination and cost for your order.

Facetelle does not currently have a published return and refund policy in Shopify. Please ask for the written terms that apply to your item before ordering, particularly for bespoke, engraved, resized or made-to-order jewellery.

Contact Facetelle promptly with your order details and photographs where helpful. The team can review the issue and confirm the appropriate next step.

Cleaning depends on the metal, gemstone and any treatment. Begin with the Jewellery Care guide and ask before using steam or ultrasonic cleaning.

Contact Facetelle with photographs and a description of the piece. The team can confirm whether an inspection, cleaning, adjustment or repair is suitable and provide the applicable terms.

Arrange an inspection if a stone moves, a claw catches, the ring takes an impact or the band changes shape. The right routine interval depends on the design and how often it is worn.